Terms & Conditions
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
- Place an order on our Web site
- Return an item or make an exchange
- Inquire about our services
- Create an account at www.atlasoutdoorliving.com
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We do not keep your credit card information on file, nor will we sell your email address.
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at atlasoutdoor.com, you will receive an email confirmation. We may also send promotional email about products and special offers that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.
Returns and Replacements
When you shop at www.atlasoutdoorliving.com, your satisfaction is always guaranteed. In the event you do need to return or exchange an item you purchased from us, we want to make it as easy as possible.
Place your item in the original packaging, if available, and enclose a completed Return and Exchange Form. You’ll find the form right on the packing slip that came with your order.
Use one of the shipping labels included on the packing slip that came with your order or print one online. Then place it over the original shipping label on your package.
There is a 20% restocking fee for returned items.
Outdoor structures or customized products are NOT returnable. Once ordered, if you wish to cancel your order you must contact us immediately. Notification of your desire to cancel must be received within 24 hours of the order being placed, or we cannot guarantee the order will be cancelled. If your order is already in production or has been shipped, it cannot be cancelled.